Enterprise Service Management

The following contents are covered:

The Business Analytics Enterprise Service Management examines two dimensions necessary for identifying the maturity of your service processes:

Service Management

  • Governance
  • Contract & Change
  • Finance
  • Performance
  • Risk & Compliance
  • Relationship

Technology

  • Strategy
  • Enablement
  • Channels

Enterprise Service Management Preview

Get a first impression of the Business Analytics Enterprise Service Management. This preview contains a number of questions from the full analytics.
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Business models have to be adapted to the ongoing process of digitalization. Which makes it necessary to optimize and develop established processes and strategies, constantly. Take advantage of this opportunity in order to identify your position regarding an innovative and contemporary service delivery.

There are no right or wrong answers in this survey. It is your perception of enterprise service management that we are looking for. For this purpose, we ask you 90 questions on organizational, procedural, and technological topics that allow us to derive the maturity of your service organization from the sum of your answers. Moreover, you get the opportunity to clarify your statements more detailed or to add additional observations in a comment box at the bottom of each page. All the results are consolidated into an overall picture at company level.

Start the preview of the Business Analytics now

Start the Business Analytics preview. It contains an overview of all dimensions of the analysis and offers you a first insight into the question structure at hand with one of many response scales.

Plan your next steps

Would you like to find out more? Talk to us about your current tasks and how this Business Analytics can support you in developing solutions for them. You can try out the Business Analytics free of charge first and see initial results straightaway. Plan your individual roadmap with KPMG Atlas!

 

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Try out the Business Analytics in full and free of charge now!

Have you already planned your next steps? Here you have the opportunity to perform an individual maturity level determination and receive an individual summary of the results immediately.

 

 

Request the Business Analytics online now.

With this Business Analytics, you can perform an individual maturity level determination in your organization quickly and easily. Your maturity level determination can be carried out together with your colleagues. Get them involved by sharing the link for a consultation within your organization. You will receive a real-time result report as well as first recommendations for actions. Request the Business Analytics here!

 

 

Off-the-shelf not for you?

Please contact our experts to create a non-binding custom-fit solution for your organization.

 

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Obtain valuable benchmarking data to evaluate your own position. 

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