The Business Analytics Enterprise Service Management examines two dimensions necessary for identifying the maturity of your service processes:
Business models have to be adapted to the ongoing process of digitalization. Which makes it necessary to optimize and develop established processes and strategies, constantly. Take advantage of this opportunity in order to identify your position regarding an innovative and contemporary service delivery.
There are no right or wrong answers in this survey. It is your perception of enterprise service management that we are looking for. For this purpose, we ask you 90 questions on organizational, procedural, and technological topics that allow us to derive the maturity of your service organization from the sum of your answers. Moreover, you get the opportunity to clarify your statements more detailed or to add additional observations in a comment box at the bottom of each page. All the results are consolidated into an overall picture at company level.
Start the Business Analytics preview. It contains an overview of all dimensions of the analysis and offers you a first insight into the question structure at hand with one of many response scales.
The following business analytics tracks the evaluation of your service organization. For a better distinction, please select which of the following service areas you would like to focus on.
2/9 Contract & Change
How are new needs identified?
How do you plan effort and budget for services in your organization?
Classify your service organization accordingly: "Your defined service goals and performance criteria are clearly defined, measured and monitored."
5/9 Risk & Compliance
Are all internal and external/legal requirements known and complied with?
Classify your service organization accordingly: "Activities, contracts or relationships with customers are managed as follow."
Which of the following statements regarding the IT roadmap applies to your organization?
How are the requirements of the specialist department (adaptation of workflows, creation of reports, etc.) recorded and implemented in the service organization
Are all possible services centrally accessible via a portal?
Would you like to find out more? Talk to us about your current tasks and how this Business Analytics can support you in developing solutions for them. You can try out the Business Analytics free of charge first and see initial results straightaway. Plan your individual roadmap with KPMG Atlas!
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Try out the Business Analytics in full and free of charge now!
Have you already planned your next steps? Here you have the opportunity to perform an individual maturity level determination and receive an individual summary of the results immediately.
Request the Business Analytics online now.
With this Business Analytics, you can perform an individual maturity level determination in your organization quickly and easily. Your maturity level determination can be carried out together with your colleagues. Get them involved by sharing the link for a consultation within your organization. You will receive a real-time result report as well as first recommendations for actions. Request the Business Analytics here!
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