Enterprise Service Management

The following contents are covered:

The Business Analytics Enterprise Service Management examines two dimensions necessary for identifying the maturity of your service processes:

Service Management

  • Governance
  • Contract & Change
  • Finance
  • Performance
  • Risk & Compliance
  • Relationship


  • Strategy
  • Enablement
  • Channels

Enterprise Service Management Preview

Get a first impression of the Business Analytics Enterprise Service Management. This preview contains a number of questions from the full analytics.
Start Preview
People having conversations in office

Business models have to be adapted to the ongoing process of digitalization. Which makes it necessary to optimize and develop established processes and strategies, constantly. Take advantage of this opportunity in order to identify your position regarding an innovative and contemporary service delivery.

There are no right or wrong answers in this survey. It is your perception of enterprise service management that we are looking for. For this purpose, we ask you 90 questions on organizational, procedural, and technological topics that allow us to derive the maturity of your service organization from the sum of your answers. Moreover, you get the opportunity to clarify your statements more detailed or to add additional observations in a comment box at the bottom of each page. All the results are consolidated into an overall picture at company level.

Start the preview of the Business Analytics now

Start the Business Analytics preview. It contains an overview of all dimensions of the analysis and offers you a first insight into the question structure at hand with one of many response scales.

Plan your next steps

Would you like to find out more? Talk to us about your current tasks and how this Business Analytics can support you in developing solutions for them. You can try out the Business Analytics free of charge first and see initial results straightaway. Plan your individual roadmap with KPMG Atlas!


We're looking forward to hearing from you.

Get in contact with us here to find out more about our service. We're looking forward to hearing from you to discuss your specific issues.


Contact us

* Required fields

Information on data processing can be found in the Data protection declaration


Try out the Business Analytics in full and free of charge now!

Have you already planned your next steps? Here you have the opportunity to perform an individual maturity level determination and receive an individual summary of the results immediately.



Request the Business Analytics online now.

With this Business Analytics, you can perform an individual maturity level determination in your organization quickly and easily. Your maturity level determination can be carried out together with your colleagues. Get them involved by sharing the link for a consultation within your organization. You will receive a real-time result report as well as first recommendations for actions. Request the Business Analytics here!



Off-the-shelf not for you?

Please contact our experts to create a non-binding custom-fit solution for your organization.


Would you like to find out more about our tailored service?

Explore Tailored

Advantages of Business Analytics Services

Benefit from our rapid and uncomplicated location determination for your current issues at any time by using our digital service.

KPMG expertise

Drawing on the specialist knowledge of KPMG experts, we navigate you through your relevant issues. 

Ad hoc assessment

Define your individual initial need for action in real time using the results report. 


Obtain valuable benchmarking data to evaluate your own position. 

Related Services

Digital Readiness

Digital Readiness

The KPMG Digital Readiness Analytics offer an assessment of your digital agenda and initiatives, drawing on a wide range of benchmarks.

Explore now
Future Readiness

Future Readiness

Analyze how your organization is fit for the future.

Digital service bot for public utility customers

Digital service bot for public utility customers

A chatbot offering real-time digital services for public utility customers.

Learn more
Municipal Services Platform

Municipal Services Platform

A Municipal Services Platform keeps citizens informed and lets them easily report issues to the municipality.

Learn more
Eliminate Service Outages

Eliminate Service Outages

Automatic prediction of service outages- using machine learning in the ServiceNow platform.

Learn more
Key to Key Automotive Customer Service

Key to Key Automotive Customer Service

Keep customers informed about their vehicle progress as it goes through the stages of repair.

Learn more

Improve Customer Email Interaction

Improve Customer Email Interaction with KPMG Intelligent Interactions

Learn more
Improve customer service through KPMG Intelligent Interactions agent augmentation

Improve customer service through KPMG Intelligent Interactions agent augmentation

Machine learning identifies the customer's intent and sentiment in real-time.

Learn more
Integrate Sustainability into HR

Integrate Sustainability into HR

Create transparency about how sustainable your HR function is.

Explore now