Our use cases help you to understand different technologies and their application by means of a demo.

We are happy to support you in applying the different technologies to your individual situation and implementing them in your organization.

Road Incident Response officers are responsible for driving around cities, identifying, and resolving issues that can cause congestion or hazard to road users.

The Road Incident Response operation could come under fire from management, politicians, and the public if it mishandles incidents. Also, without accurate data to report on, it's not possible to argue a case for changes to headcount or budget. Without a modern digital system, new generations will be increasingly harder to hire, and will shun the current paper-based system.

Lowering the time spent on paperwork frees up incident response officers and allow them to more quickly resolve incidents they are working on, and to move onto the next one.

Giving the controller greater visibility over officers in the field allows them to know where officers are and what they are working on, and to more effectively route officers to high priority incidents. The accurate capturing of data in relation to incidents allows insight to be gained and ensures that officers can be present in areas which are more likely to have incidents.

Making use of a consumer-grade Service Portal experience to engage staff, which is deployable to a vehicle-mounted iPad supports capturing of as many incident details as possible (e.g. time on scene, work time, location), straight into a computer system. A controller can see at-a-glance what officers are in the field, where they are, and what they're working on, and offer reporting and statistics to allow measurement and insight.

Your benefits with our solution


Streamlined and efficient process workflows


Automation of processes

Process optimization

Data integrity and performance metrics to improve processes

How can we help you?

Businesswoman with notebook

I need a first orientation!

Businessman with notebook

I want to go directly to the demo!

Request your demo here!

Your journey with KPMG Atlas


Assess maturity level

With our business analytics you are able to assess the maturity of your organization for the technology of this use case


Order use case demo

Order the demo of this use case and get an impression of possible applications of the technology of this use case


Discover more use cases

Discover our other use cases to learn more about the technology of this use case and its application areas

Smart City

Smart City

Assess your digital agenda on your path to become a smart city.

Explore now
Use Case Demo

Use Case Demo

Request your demo of the use case here. If you have any questions or require further information, contact us directly at any time.

Request now
Municipal Services Platform

Municipal Services Platform

A Municipal Services Platform keeps citizens informed and lets them easily report issues to the municipality.

Learn more
Fleet Service Management

Fleet Service Management

Fleets consist of many pieces that work together to deliver services to the world.

Learn more
Fitness Testing

Fitness Testing

Efficient Coordination of fitness tests for law enforcement, military or security services with the ServiceNow Platform.

Learn more
SaaS Licence Management

SaaS Licence Management

Risk and overspend associated with software-as-a-service applications need to be properly addressed.

Learn more