Our use cases help you to understand different technologies and their application by means of a demo.

We are happy to support you in applying the different technologies to your individual situation and implementing them in your organization.

Some organizations have yet to digitalize their service processes. They rely on phone calls with customers to keep them informed about work in progress.

Dealerships have no way of keeping their customers informed about their vehicle progress as it goes through the stages of repair, relying almost entirely on phone calls back and forth as their main point of contact.

Automating notifications for both customers and technicians and allowing them to see the vehicle progress as it goes through the pre-defined stages helps to ensure each customer gets the same excellent experience and is informed through out the process. Providing insights into stocked parts, predictive analytics and vendor information helps dealerships ensure they have everything they need to get customers back on the road in their vehicle as quickly as possible.

Ariana's vehicle needs to be repaired. She is able to track the status of the service, starting with a cost estimate based on a predefined template for her to review and approve. Ariana is offered the option of a loaner vehicle if she needs a way to get around while her vehicle is being serviced. When Ariana drops off the vehicle, Gavin scans the VIN to expedite the check in service. Gavin is assigned, he can view the vehicle's history of repairs and easily access Ariana's contact information. Gavin marks his start time with the push of a button to track the customer billable time. Ariana is notified that work has started, and an estimated time of completion is calculated. Gavin communicates with Ariana directly as he is working on the vehicle. Photo and video sharing enables both Ariana and Gavin to clarify the problem effectively. Ariana is sent an invoice of items including parts, hours of service, cost of each and indicating completion. She can choose to pay via web, mobile or in person at the dealership.

Your benefits with our solution

Planning

Optimize planning of customer service processes

Efficiency

Improved service efficiency

Customer satisfaction

Improve customer satisfaction

How can we help you?

Businesswoman with notebook

I need a first orientation!

Businessman with notebook

I want to go directly to the demo!

Request your demo here!

Your journey with KPMG Atlas

1

Assess maturity level

With our business analytics you are able to assess the maturity of your organization for the technology of this use case

2

Order use case demo

Order the demo of this use case and get an impression of possible applications of the technology of this use case

3

Discover more use cases

Discover our other use cases to learn more about the technology of this use case and its application areas

Customer Centricity

Customer Centricity

Optimize your customer's experience.

Explore now
Use Case Demo

Use Case Demo

Request your demo of the use case here. If you have any questions or require further information, contact us directly at any time.

Request now
Vehicle Sustainability

Vehicle Sustainability

Create incentives and reward sustainable drivers - using the ServiceNow platform.

Learn more
Automotive IoT

Automotive IoT

As cars collect more and more onboard data, a central ServiceNow platform provides transparency, efficiency and customer satisfaction.

Learn more
Fleet Service Management

Fleet Service Management

Fleets consist of many pieces that work together to deliver services to the world.

Learn more
Find Shadow IT- and make it visible

Find Shadow IT- and make it visible

Shadow IT can have a serious impact on an organisation’s software spend.

Learn more