KPMG Powered Enterprise HR

Great employee experiences sometimes need direct human interaction for more complex issues in addition to the personally tailored interactions that virtual assistants can provide for common HR and enterprise-related inquiries. KPMG Powered HR, enabled by ServiceNow HRSD, uses the strength of a platform built to fulfill unique HR needs that can also extend service delivery into departments like IT. The results are enhanced, more organized, and well-orchestrated HR interactions using an integrated virtual assistant and human support model.

There is a massive shift toward intelligent automation and machine learning in the workforce. Interactions using virtual assistants will likely cross all enterprise functions allowing chatbots to augment human talent by helping negotiate common HR support interactions in a personal and tailored way. At the same time, intelligent automation will likely drive consistency and standardization, and empower employees to get what they need more quickly than ever before.

The strength of KPMG’s Powered HR approach is in pre-built assets that help kick-start the business value of HR transformations beyond the service center. KPMG Powered HR solutions also include:

• Pre-built foundation for interaction using virtual assistants
• Pre-built automated workflows, satisfaction surveys, tracking, reporting, and knowledge management accelerators
• Easy information access through a multi-language, multi-channel enterprise portal that integrates with case and knowledge management functions
• Function integration with HR contact centers powered by major telephony providers

Our team takes a holistic approach to deploying ServiceNow HRSD that enables companies to use the platform’s full value potential to create a business-first HR for the future. We do more than guide the ServiceNow HRSD implementation. Using a collaborative, Agile approach that addresses process, people, and technology, and considers HR organizations’ business objectives, we focus on high-value employee experience and automation opportunities. This, in conjunction with the core HRSD deployment, results in high value for the organization, often in the same timeframe and budget as a traditional technology-led approach.