There is a massive shift toward intelligent automation and machine learning in the workforce. Interactions using virtual assistants will likely cross all enterprise functions allowing chat bots to augment human talent by helping negotiate
common HR support interactions in a personal and tailored way. At the same time, intelligent automation will likely drive consistency and standardization, and empower employees to get what they need more quickly than ever before.
The strength of KPMG’s Powered HR approach is in prebuilt assets that help kick-start the business value of HR transformations beyond the service center. KPMG Powered HR solutions also include:
- Prebuilt foundation for interaction using virtual assistants
- Prebuilt automated workflows, satisfaction surveys, tracking, reporting, and knowledge management accelerators
- Easy information access through multilanguage, multichannel enterprise portal that integrates with case and knowledge management functions
- Function integration with HR contact centers powered by major telephony providers.
Our team takes a holistic approach to deploy ServiceNow HRSD that enables companies to use the platform’s full value potential to create a business-first HR for the future. We do more than guide the ServiceNow HRSD implementation. Using a collaborative, Agile approach that addresses process, people, and technology, and considers HR organizations’ business objectives, we focus on high-value employee experience and automation opportunities. This, in conjunction with the core HRSD deployment, results in high value for the organization, often in the same time and budget as a traditional technology-led approach.