Manage software lifecycles and mitigate risks

Software licences make up about 20% of a modern enterprise's overall IT budget. In this software asset management use case, we demonstrate how you can take control in the dynamic and complex field of licence management to avoid risks and optimise costs.

Legacy software that is no longer supported can pose a security/vulnerability threat for the IT environment, because this often means that the publisher will no longer release patches.

In this use case, we identify such software proactively and mitigate associated risks. This is possible via normalised catalogue data in ServiceNow. To this end, we examine dashboards and identify software that has already exceeded or is approaching its end of life, end of support or end of extended support in the next 180 days.