Integration of ITSM (Change Management) and SAM
Software licences make up about 20% of a modern enterprise's overall IT budget. In this software asset management use case, we demonstrate how you can take control in the dynamic and complex field of licence management to avoid risks and optimise costs.
Change management is a core ITSM function, which often has a significant impact on software licence costs in the data centre. This impact often goes unnoticed due to the time and effort required to create an accurate projection of the impact based on the changes being proposed.
In this use case we automatically project software licence costs based on proposed changes to configuration items. Licence change projections are integrated and considered within the change approval process.