Purchasing portal with BPM and Chatbot

A virtual assistant or chatbot records the requirement request and triggers an approval workflow in Bizagi, which is then processed in the back office.

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Purchasing portal with BPM and Chatbot

The process starts when an employee enters a requirement request in the system. The purchasing department carries out a quality check on this request.

If the demand request does not meet the quality requirements, it must be amended again. After the quality check, an approval procedure is carried out in the system. If no approval is required from the supervisor, a purchase requisition (BANF) is created in the SAP system and sent, bringing the process to an end.

However, if the supervisor's approval is required, the supervisor must first approve the shopping cart so that the purchase requisition (BANF) can be created and sent in the SAP system. If this does not happen, a rejection will be sent and the process will finally end.

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Find more information on KPMG Source.

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