Fleet Service Management

KPMG teams with ServiceNow to help enterprises find and sustain value in their IT spending. We help our clients cut through complexity to turn knowledge into value. Together, KPMG and ServiceNow deliver transformative solutions with the added benefits of a Software-as-a-Service (SaaS)-based platform. This use case is an interactive example of how to transform a customer’s business processes into digital workflows.

Challenge

Fleets consist of many pieces that work together to deliver services to the world. Whether by aircraft, seacraft, spacecraft, train, or truck, the world depends on fleets of vehicles. Primarily managed by military and commercial industries, it is pertinent to be able to have visibility of and maintain the vehicles that protect us and enable commerce globally.

Solution

Leveraging the ServiceNow platform to treat each component that makes up fleet vehicles as an asset with data provided via IoT, these components become just another CI to track. Layering on a customer service portal with integrations into navigation data, both the customer and engineers can efficiently track and manage the health of their equipment. Field services engineers can automatically be deployed to handle scheduled maintenance and address issues using native mobile capabilities.