Business Analytics für Connected Enterprise

2/8 Experience centricity by design - Experience Strategy

We approach customer experience design from the top down and outside in, emphasizing a holistic, human-centric understanding of what people truly value and how they engage with our brand regardless interface.

3/8 Responsive operations and Supply Chain - Sourcing and Distribution Network Model

We have architected a flexible and resilient supply chain network to support consistent and reliable cross-channel product flow while delivering profitable growth and best-in-class customer service.

4/8 Integrated partner and alliance ecosystem - Shared Services Model

The Shared Service organizational model/s has a high degree of flexibility to add new functions and capabilities, especially for middle and front office customer-facing services such as contact center.

5/8 Insight driven strategies and actions-D&A Strategy

Our D&A Strategy is foundation to the growth of our business, and our D&A capabilities enable a richer understanding about our industry, competition, products, customers and partners, and helps drive our interconnected enterprise vision.

6/8 Digitally enabled technology architecture - IT Organization Design

Our IT organization is designed to be flexible and employs an agile mindset to support innovation and respond rapidly to changing business needs.

7/8 Seamless interactions and Commerce - Plattform Integration

We have a technical platform that can integrate effectively with internal systems (ERP, CMS, etc.) including cross-channel systems and third-party providers.

8/8 Aligned and empowered workforce - Organization Design

The organization and its roles are designed to ensure direct line of sight to our customer vision and strategy. The design facilitates working across business units/functions/ channels, and enables real-time responses to demand fluctuation without impacting customer experience.