The Business Analytics for Connected Enterprise examines eight dimensions that are essential for successfully measuring your maturity level:
Start the Business Analytics preview. It contains an overview of all dimensions of the analysis and offers you a first insight into the question structure at hand with one of many response scales.
1/8 Innovative products and services - Strategic Planning and Investment
We have a clear strategic planning process where we identify and prioritize initiatives in a way that balances value to customers with value to the organization.
2/8 Experience centricity by design - Experience Strategy
We approach customer experience design from the top down and outside in, emphasizing a holistic, human-centric understanding of what people truly value and how they engage with our brand regardless interface.
3/8 Responsive operations and Supply Chain - Sourcing and Distribution Network Model
We have architected a flexible and resilient supply chain network to support consistent and reliable cross-channel product flow while delivering profitable growth and best-in-class customer service.
4/8 Integrated partner and alliance ecosystem - Shared Services Model
The shared service organizational model/s has a high degree of flexibility to add new functions and capabilities, especially for middle and front office customer-facing services such as contact center.
5/8 Insight driven strategies and actions-D&A Strategy
Our D&A Strategy is foundation to the growth of our business, and our D&A capabilities enable a richer understanding about our industry, competition, products, customers and partners, and helps drive our interconnected enterprise vision.
6/8 Digitally enabled technology architecture - IT Organization Design
Our IT organization is designed to be flexible and employs an agile mindset to support innovation and respond rapidly to changing business needs.
7/8 Seamless interactions and Commerce - Plattform Integration
We have a technical platform that can integrate effectively with internal systems (ERP, CMS, etc.) including cross-channel systems and third-party providers.
8/8 Aligned and empowered workforce - Organization Design
The organization and its roles are designed to ensure direct line of sight to our customer vision and strategy. The design facilitates working across business units/functions/ channels, and enables real-time responses to demand fluctuation without impacting customer experience.
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With this Business Analytics, you can perform an individual maturity level determination in your organization quickly and easily. Your maturity level determination can be carried out together with your colleagues. Get them involved by sharing the link for a consultation within your organization. You will receive a real-time result report as well as first recommendations for actions. Request the Business Analytics here!
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