The Business Analytics for Connected Enterprise examines eight dimensions that are essential for successfully measuring your maturity level:
Start the Business Analytics preview. It contains an overview of all dimensions of the analysis and offers you a first insight into the question structure at hand with one of many response scales.
1/8 Innovative products and services - Strategic Planning and Investment
We have a clear strategic planning process where we identify and prioritize initiatives in a way that balances value to customers with value to the organization.
2/8 Experience centricity by design - Experience Strategy
We approach customer experience design from the top down and outside in, emphasizing a holistic, human-centric understanding of what people truly value and how they engage with our brand regardless interface.
3/8 Responsive operations and Supply Chain - Sourcing and Distribution Network Model
We have architected a flexible and resilient supply chain network to support consistent and reliable cross-channel product flow while delivering profitable growth and best-in-class customer service.
4/8 Integrated partner and alliance ecosystem - Shared Services Model
The shared service organizational model/s has a high degree of flexibility to add new functions and capabilities, especially for middle and front office customer-facing services such as contact center.
5/8 Insight driven strategies and actions-D&A Strategy
Our D&A Strategy is foundation to the growth of our business, and our D&A capabilities enable a richer understanding about our industry, competition, products, customers and partners, and helps drive our interconnected enterprise vision.
6/8 Digitally enabled technology architecture - IT Organization Design
Our IT organization is designed to be flexible and employs an agile mindset to support innovation and respond rapidly to changing business needs.
7/8 Seamless interactions and Commerce - Plattform Integration
We have a technical platform that can integrate effectively with internal systems (ERP, CMS, etc.) including cross-channel systems and third-party providers.
8/8 Aligned and empowered workforce - Organization Design
The organization and its roles are designed to ensure direct line of sight to our customer vision and strategy. The design facilitates working across business units/functions/ channels, and enables real-time responses to demand fluctuation without impacting customer experience.
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