Gartner Predicts 2020: “By 2024, 30% of business leaders will rely on AIOps platforms for automated insights to drive business-related decisions, as compared to less than 3% today…” With Industry 4.0 and the associated digitization, the business environment is experiencing a shift away from physical systems to software-defined resource environments in all processes that need to be continuously adapted. IT operations is not excluded from this revolution, but should at best be ahead of this dynamic and complex development and play a supporting role in ensuring the functionality of its company's IT-supported processes. However, as you take on this responsibility, the following concerns and risks could arise for your CIO and IT staff with the current automation progress of the IT department:

With IBM's Watson AIOps as well as KPMG's consultation capabilities on your cloud monitoring strategy, an intelligent and integrated IT Opps approach is implemented in your company from the perspective of a continuous monitoring process to support your IT team in managing problems and incidents related to your company's IT-based processes. The artificial intelligence (AI) based solution uses machine learning and natural language processing to provide recommendations regarding problem solving and process automation of IT operations in your organization. With the solution portfolio provided, IT departments have the ability to act neoterically as Watson AIOps draws on multiple data sources in real time. In parallel, KPMG's supports you in shaping your cloud monitoring strategy by focusing on monitoring and providing holistic solutions approaches to process functionality, role mapping, service delivery model, performance representation, and governance.