Efficient and digital workforce planning with the help of UKG Life-Work Technology™

To create a positive employee experience for frontline workers, employers must understand and respond to the needs and challenges of this group of employees. Many of their user interfaces are complex and lead to worse and more inefficient outcomes. The complexity creates challenges even for preparing team schedules, and this can lead to errors in planning. Routine tasks such as time recording, attendance management or creating team schedules then become very time-consuming. Another challenge for the CHRO is the lack of transparency in staff administration, because this leads to bad planning and to miscommunications. Achieving work-life balance, which is being addressed by life-work technology (including by AI), also presents a general challenge. By using this technology, frontline workers themselves are enabled to take care of their own needs.

To deal with the needs of employees – especially frontline workers – UKG, Microsoft and KPMG offer mobile shift planning in the UKG People Operations Suite. For this purpose, there is a ready-made interface between UKG Dimensions and Microsoft 365 combining their separate technology. In Microsoft Teams, the Shifts App can be integrated with your workforce management system from UKG. Your employees can use Shifts or the UKG App to seamlessly view and manage their schedules in their WFM system. This allows frontline workers to manage their own working hours (within the framework of legal or collective agreements etc.). It also ensures compliance at all times, because conventional communication media such as WhatsApp are no longer required. KPMG can provide support for design, planning and implementation. UKG People Operations solutions: data record system, connection instances, time and attendance management, workforce planning, employee communication, verifiable personnel cost accounting, case management, document management, document generation. Microsoft Shifts solutions: shift setup and management, shift connectors, shift extensions. KPMG solutions: change, project and process management.