How can we help you?

Businesswoman with notebook

I need a first orientation!

Manage retail tasks efficiently


Especially in the retail sector, managing numerous stores in multiple geographical regions, with different campaigns and requirements is very complex.

Customer struggles with managing store tasking and communications that creates a high level of effort for the Comms team to plan "projects" and send out messages to stores. There are various store profiles amongst the 1,000s of locations and that profile dictates who gets what projects. Once projects are assigned it is then hard to track progress and coordinate conversations if there is confusion or problems.

Bring together the Communications team and Store Managers on a single platform with coordinated communications and tasking. Extending Location to create store profiles will enable projects to be assigned based on criteria (e.g. has liquor, cafe, or lottery machines). Then allow Store Managers to access tasking via a Portal where they can mark tasks as complete and communicate issues back to the project owner.

When a store manager starts their day, they open their Planner app on their phone to see what key tasks they need to accomplish. Managers can also review the specific projects assigned to their store. From the home page, a store manager can jump into the task detail and provide evidence that they completed the task. They can also review the parent project for all tasks and key project contact info.

Your benefits with our solution

Efficiency

Efficient workflows

Transparency

Optimal transparency over all communication

Documentation

Documentation of all processes

Your journey with KPMG Atlas

1

Assess maturity level

With our business analytics you are able to assess the maturity of your organization for the technology of this use case

2

Order use case demo

Order the demo of this use case and get an impression of possible applications of the technology of this use case

3

Discover more use cases

Discover our other use cases to learn more about the technology of this use case and its application areas

Customer interaction? - Yes, but please make it sustainable!

Customer interaction? - Yes, but please make it sustainable!

KPMG helps clients create sustainable customer interactions and use ESG guidelines as an asset.

Explore
IBM Watson AIOps - KPMG cloud monitoring strategy

IBM Watson AIOps - KPMG cloud monitoring strategy

Watson AIOps is an IT-Ops tool enabling real-time and proactive reaction regarding IT incidents.

Learn more
Integrated Driver-Based Planning for Banks

Integrated Driver-Based Planning for Banks

Integrated and driver-based group and product planning for banks in BOARD

Learn more
Program and project controlling

Program and project controlling

Effective project controlling with integrated tracking of project goal achievement in BOARD

Learn more
Cash and liquidity forecasting in Board

Cash and liquidity forecasting in Board

Management of short-term liquidity requirements through direct forecasting of expected cash movement

Learn more
Budgeting of Clinical Trials

Budgeting of Clinical Trials

This solution uses BOARD to simplify the planning and budgeting of clinical trials

Learn more
Eliminate Service Outages

Eliminate Service Outages

Automatic prediction of service outages- using machine learning in the ServiceNow platform.

Learn more
Request for Quote (RFQ)

Request for Quote (RFQ)

Streamline the service provider/vendor RFQ process – with ServiceNow.

Learn more
Vehicle Sustainability

Vehicle Sustainability

Create incentives and reward environmentally conscious drivers – using the ServiceNow platform.

Learn more
Automotive IoT

Automotive IoT

As cars collect more and more onboard data, a central ServiceNow platform provides transparency, efficiency and customer satisfaction.

Learn more
Retail Store Planning

Retail Store Planning

Store managers need effective tools for project management and communication with headquarters.

Learn more
Fleet Service Management

Fleet Service Management

Fleets consist of many pieces that work together to deliver services to the world.

Learn more
Law Enforcement Person of Interest Tracking System

Law Enforcement Person of Interest Tracking System

This solution helps law enforcement agencies track Persons of Interest, case and officer information.

Learn more