The Customer Centricity business analytics examines five necessary dimensions for you to successfully master your customer satisfaction:
Optimize customer centricity with this business analytics
Many companies are currently facing a challenge: they need to better understand their customers' increasing and changing expectations while also cultivating a consistently positive image in order to stand out on the market.
At the same time, companies are struggling to identify areas of development, meaning that they have no starting points to take specific measures. The problem: they don't have a systematic overview of the current degree of customer centricity within their organization.
Determine how customer-centric your organization is with targeted questions in approx. 20 minutes and plan your next steps based on this. You can also select your business context: B2B or B2C.
Would you like to find out more? Talk to us about your current tasks and how this Business Analytics can support you in developing solutions for them. You can try out the Business Analytics free of charge first and see initial results straightaway. Plan your individual roadmap with KPMG Atlas!
We're looking forward to hearing from you.
Get in contact with us here to find out more about our service. We're looking forward to hearing from you to discuss your specific issues.
Try out the Business Analytics in full and free of charge now!
Have you already planned your next steps? Here you have the opportunity to perform an individual maturity level determination and receive an individual summary of the results immediately.
Request the Business Analytics online now.
With this Business Analytics, you can perform an individual maturity level determination in your organization quickly and easily. Your maturity level determination can be carried out together with your colleagues. Get them involved by sharing the link for a consultation within your organization. You will receive a real-time result report as well as first recommendations for actions. Request the Business Analytics here!
Off-the-shelf not for you?
Please contact our experts to create a non-binding custom-fit solution for your organization.
Would you like to find out more about our tailored service?
Benefit from our rapid and uncomplicated location determination for your current issues at any time by using our digital service.
Assess how fit your sales department is for the future along the digital customer journey.Explore now
Machine learning identifies the customer's intent and sentiment in real-time.Learn more
Improve Customer Email Interaction with KPMG Intelligent InteractionsLearn more
Keep customers informed about their vehicle progress as it goes through the stages of repair.Learn more
A chatbot offering real-time digital services for public utility customers.Learn more
A Municipal Services Platform keeps citizens informed and lets them easily report issues such as potholes, graffiti, and damaged street signs in the municipality.Learn more
AI-based communication analysis that helps you to optimize your tone of voice towards different stakeholders.Explore