The following contents are covered:
The Business Analytics Customer Centricity examines three dimensions necessary for successfully mastering your customer satisfaction:
Customer Centric Organization
- Strategy & Organization
- Customer Feedback
- Customer Centric Product Development
- Customer Journey Design
Kundenbeziehungen etablieren
- CRM – Competencies
- CRM – Data & Analysis
- Customer Lifecycle Management
Interaktionen über Kanäle hinweg verwalten
- Omni-Channel-Sales
- Omni-Channel-Service
- Journey Based Customer Communication
Customer Centricity Preview
Many companies are currently facing the challenge of getting a better understanding of the increasing and changing expectations of their customers and of having to distinguish themselves on the market through consistently positive perceptions.
Answer targeted questions to work out in roughly 20 minutes how customer-centric your organization is. You will get answers to questions such as: what roles does customer centricity play in strategies and goals? How do I manage customer relationships proactively and over the long term along the customer life cycle? Does my company communicate with the customer consistently and across channels along the customer journey?
Use customer centricity to assess your current situation and to identify possible risks and gaps from best practice approaches.
Plan your next steps
Would you like to find out more? Talk to us about your current tasks and how this Business Analytics can support you in developing solutions for them. You can try out the Business Analytics free of charge first and see initial results straightaway. Plan your individual roadmap with KPMG Atlas!
We're looking forward to hearing from you.
Get in contact with us here to find out more about our service. We're looking forward to hearing from you to discuss your specific issues.
Try out the Business Analytics in full and free of charge now!
Have you already planned your next steps? Here you have the opportunity to perform an individual maturity level determination and receive an individual summary of the results immediately.
Request the Business Analytics online now.
With this Business Analytics, you can perform an individual maturity level determination in your organization quickly and easily. Your maturity level determination can be carried out together with your colleagues. Get them involved by sharing the link for a consultation within your organization. You will receive a real-time result report as well as first recommendations for actions. Request the Business Analytics here!
Off-the-shelf not for you?
Please contact our experts to create a non-binding custom-fit solution for your organization.
Advantages of Business Analytics Services
Benefit from our rapid and uncomplicated location determination for your current issues at any time by using our digital service.
KPMG expertise
Drawing on the specialist knowledge of KPMG experts, we navigate you through your relevant issues.Ad hoc assessment
Define your individual initial need for action in real time using the results report.Benchmarking
Obtain valuable benchmarking data to evaluate your own position.Related Services
Sales Excellence
Assess how fit your sales department is for the future along the digital customer journey.
Explore now
Improve customer service through KPMG Intelligent Interactions agent augmentation
Machine learning identifies the customer's intent and sentiment in real-time.
Learn moreImprove Customer Email Interaction
Improve Customer Email Interaction with KPMG Intelligent Interactions
Learn more
Key to Key Automotive Customer Service
Keep customers informed about their vehicle progress as it goes through the stages of repair.
Learn more
Digital service bot for public utility customers
A chatbot offering real-time digital services for public utility customers.
Learn more
Municipal Services Platform
A Municipal Services Platform keeps citizens informed and lets them easily report issues to the municipality.
Learn more
KPMG Communication Analytics
AI-based communication analysis that helps you to optimize your tone of voice towards different stakeholders.
Explore