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Service outages negatively impact customers, partners, and employees, as well as causing financial losses and potential damage to a company's reputation.

Swiftly identifying and dealing with outages - and also proactively preventing them in the future.

The analytical, intelligence, and automation capabilities of the Now Platform allow customers to predict and prevent service outages in an automated and governed manner. The Platform does this by providing visibility into business risk, proactive root-cause analysis, and prescribing remediation actions.

Alex, a senior incident manager, receives a push notification warning of a service outage that will likely occur. In-depth details of the issue are given, which have been correlated using historical information to predict the outage. Alex is able to gain real-time visibility into the potential business impact for the predicted outage. Looking into the root cause of the problem, he learns the disruption is due to a memory leak caused by a recent change. He is then able to drill down into related event sources, incidents, problems, and changes associated with the current issue. Using historical trends and machine-learning algorithms, recommended remediation actions are shown to Alex. Once a remediation action is selected, process automation steps are presented along with change approvals. After the remediation action completes, results are displayed and added to the machine-learning database. The service outage was prevented by detecting the anomaly, identifying the root cause, and automating the remediation.

Your benefits with our solution

Efficiency

Streamlined and efficient process workflows

Automation

Automation of processes

Process optimization

Data integrity and performance metrics to improve processes

How can we help you?

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I need a first orientation!

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I want to go directly to the demo!

Request your demo here!

Your journey with KPMG Atlas

1

Assess maturity level

With our business analytics you are able to assess the maturity of your organization for the technology of this use case

2

Order use case demo

Order the demo of this use case and get an impression of possible applications of the technology of this use case

3

Discover more use cases

Discover our other use cases to learn more about the technology of this use case and its application areas

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